We deliver help desk solutions for your business.

Receive 24/7 support with our help desk services, which include onsite and/or remote support via phone or email.

Our 24/7 Support Services.

  • 24/7 Help Desk
  • Patch Management / OS Updates
  • Temporary File Cleanup with Uptime / Disk Space Analysis
  • Proactive Network Maintenance
  • Performance Monitoring
  • Managed Systems (Mac, PC, Linux, Chrome OS)
  • Managed Networking (Wired and Wireless)
  • Managed AntiVirus & Intrusion Prevention

  • Managed Email Systems
  • Service Level Agreement (SLA)

  • Central Antivirus / Spyware Management for Desktops and Laptops
  • Network Monitoring & Notifications

  • Documentation / Reporting
  • Backup Monitoring
  • Mobile Device Management (Android, iOS)
  • Network & Server Monitoring
  • Managed Backup & Disaster Recovery
  • Preventative Network Monitoring
Managed IT Provider | Network Lab NYC


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IT HelpDesk Reviews

“Not only are they conscientious about our budget, but Network Lab actually helped us develop and implement an IT plan that saves us thousands of dollars a month compared to what we were spending on our former IT company”

Mike C.
Outsourced IT HelpDesk Reviews

“Network Lab always takes the time to understand our needs and timeframe and sees all projects through to completion – usually ahead of schedule. I couldn’t possibly recommend them more.”

Lindsay K.

Frequently Asked Questions.

IT help desk is a team of individuals who give assistance and info normally for electronic or computer system troubles. Provided this meaning, it may seem in the beginning to look like there is little distinction between IT helpdesk support as well as service desk, yet the critical word that’s missing right here is “consumer.” While the central focus of IT  helpdesk is just dealing with issues, a service desk’s primary emphasis is supplying solutions to its clients or users. There’s a specific emphasis on service delivery and customer-centricity in service desk missing in IT helpdesk.

And also, while help desk is frequently restricted to a single ITSM task (specifically, event management or the break-fix procedure), service desk covers the broader array of functions that were stated over. So in a sense, IT helpdesk support is a part of service desk.

If you’re still confused regarding the distinctions between a service desk and a help desk, do not stress. The difference can indeed feel a little nit-picky, so we’ve tried to make it more clear by strolling through all of the distinctions between them below.

As well as even if your group takes the help desk method, having a tool that helps you keep track of what concerns show up and who is addressing them is essential. With a committed help desk device, your IT group can be much more precise, collective, and effective.

Help Desk Outsourcing is the service supplied by the business to help their consumers with troubleshooting problems or for facilitating solutions to well-known issues.

Organizations use the Outsourced IT HelpDesk Support Services to give 24/7 availability to clients. These services will certainly enable you to offer responsive and also continuous support.

Help Desk Outsourcing Companies will give you with the complying with benefits:

  • You will be able to concentrate more on development as well as business development.
  • You will need to pay enhanced support prices.
  • Response and also resolution time will get lowered.
  • Automation will get raised.
  • Ticket volumes will accept minimized as well. Therefore the operation will undoubtedly get simplified.
  • Functional Flexibility and Scalability will undoubtedly be boosted.

The service desk was a development of the help desk, birthed out of ITSM best method framework ITIL (previously called the IT Infrastructure Library), and based upon the underlying principle of “managing IT as a solution.”

A help desk was birthed of IT-centricity (data processor computer). In contrast, a service desk was born of IT service-centricity (ITIL-espoused method to supply IT as a service).

It could appear petty, but many will say that a help desk assists. In contrast, a service desk supplies service, i.e., with a service desk, there’s a concentrate on providing a solution to finish individuals with some semblance of customer support.

A help desk is supposed to be focused on break-fix (what ITIL calls event management), whereas a service desk is there to help with not just break-fix however also with solution requests (ask for brand-new services) as well as ask for info (such as “how do I do X?”). Although there’s no reason, a help desk can not likewise use these added abilities (other than IT terms trends).

A help desk was an addition to existing IT tasks. In contrast, the service desk becomes part of a service-based IT service delivery and IT support environmental community developed around something called “the solution lifecycle.” Probably a huge reason that the term service desk was utilized over help desk in ITIL.

Those versed in ITIL will undoubtedly state that a help desk is tactical, whereas a service desk is strategic. This will, indeed, vary across organizations.

A help desk could be considered as using a part of service desk capabilities by some or be certified as restricted in scope by statements such as “the helpful advancement desk to the service desk.”

IT help desk services generally include adhering to attributes:

  • They act as a single factor of call for your MSP’s IT support team, so clients recognize what to do and where to go when they have a problem.
  • They make use of a monitoring remedy for all incoming concerns and cases.
  • They automate ticket monitoring and directing, in addition to e-mail notifications to keep your group and your customers informed.
  • They provide incident as well as solution request management capabilities at a standard level.
  • They can incorporate other IT service management (ITSM) techniques like expertise and setup management, although this might be limited.
  • They consist of some areas and applications that are supported by specialized exterior teams.
  • They offer support at levels one and two and can transfer occurrence possession when the increase is called for.
  • They give end customers basic self-service choices.

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