IT Managed Services

Our complete IT managed services solution takes on all time-consuming tasks.

  • 24/7 Help Desk Support

  • Proactive Monitoring & Alerting for All Critical Systems

  • Advanced IT Security Protection
  • Backup Management & Replication

Network Deployment & Support

We’ll build a well-strategized plan to make the deployment process smooth and seamless.

  • Scheduling
  • Equipment Installation or Removal

  • Network Testing
  • Software Installation

Security Services

The Network Lab Secure Suite is a holistic package covering all critical aspects of IT security – not just antivirus. It is available at a fixed monthly cost that enables budgets to be controlled and costs capped.

  • Audit & Risk Register

  • IT Security Training & Compliance
  • Network Penetration Tests
  • Website Protection

Business Continuity & Disaster Recovery

Network Lab’s experts will implement a business continuity plan to help you resume operations instantly in system failures or data loss.

  • Customer Protection

  • Malware Recovery

  • Flexibility
  • Improved Uptime & Availability

Help Desk

Get 24/7 support services with our help desk options, including onsite support, phone, email or secure remote desktop session.

  • 24/7 Help Desk
  • Patch Management / OS Updates
  • Service Level Agreement
  • Central Antivirus / Spyware Management for Desktops & Laptops

Strategic Planning

Whether you require day-to-day IT support or occasional consulting, Network Lab provides exactly what you need.

  • IT Security Consulting
  • Cost-Conscious IT Solutions
  • Organizational Design
  • Business Continuity Planning

Need a personalized solution?

Our IT Consulting and Networking Solutions Provide a Unique Service Experience.

I

provide organizational design and consulting services to various companies and organizations. My clients are senior executives and technology groups of large firms (mostly in the investment banking, insurance, and pharmaceutical sectors). A significant part of my work involves training and coaching cross-functional, agile delivery teams that are involved in product/software development and hardware installation and configuration.

I’ve had the pleasure of working with Network Lab on multiple occasions, either directly, by referring them to my clients, or as an extension of my own services by sub-contracting them through my own company.

I was particularly impressed by Network Lab’s:

  • Ability to easily integrate with my clients’ technology personnel.
  • In-depth knowledge of various aspects of software and hardware SDLC (IT managed services, network deployment, security, infrastructure).
  • Ability to learn new concepts (e.g. integration of software and hardware in the same project) of agile/adaptive product development.
  • Professionalism and outstanding collaboration/soft skills.

On many occasions, Network Lab has provided services for my own company, particularly for high-speed network and data backup support, which are my main business needs.

I will continue using Network Lab as a trusted service provider and business partner, and will readily recommend them to anyone who is looking for the same.

Gene G.

Founder – KSTS Consulting

Frequently Asked Questions.

Remote IT Support is based on remote devices support, which are software and IT devices that permit an IT technician to remotely link to a computer system from wherever they might be. In most short words, a remote IT support provider designates a licensed technician to a customer in different areas as the service provider. Moreover, this means is that the customer can be located throughout the globe. Also, as long as they have a network connection, a remote tech support representative will be able to assist!

From this point, the licensed specialist will certainly have the ability to access your computer through his screen as if it were his very own, enabling him to manage the computer system from another location so that he may be able to determine the issue and locate an option for it right now. A customer support representative will be readily available to interact with any questions or extra tasks you wish to show to the online IT support service technician. You will also have the ability to talk with the qualified specialist through a conversation on your shared screen.

With all that said, what can a remote IT support service technician provide for you? He can do anything an onsite technician can unless it’s a hardware issue. Services that online IT support professionals can do are:

  • Adware/Spyware tidy up
  • Updates
  • Virus protection verification
  • Momentary data cleaning
  • Disk drive defragmentation
  • Start-up optimization
  • Virus check

All in actual time.

IT Management Services provide comprehensive oversight of your organization’s technology infrastructure. This includes managing networks, hardware, software, security, and support services through a dedicated team of IT professionals. Modern IT management goes beyond basic maintenance to deliver strategic value through:

  • 24/7 network monitoring and management
  • Proactive security measures
  • Cloud infrastructure management
  • Strategic IT planning and consulting
  • Disaster recovery and backup solutions
  • Help desk and technical support
  • Asset and inventory management

8 Financial Benefits of Managed IT Services

1. Enhanced Business Productivity

  • Reduce downtime by up to 85%
  • Save $58,000+ per 100 users annually
  • Improve system reliability and performance
  • Enable faster issue resolution

2. Reduced Infrastructure Costs

  • Minimize on-site hardware requirements
  • Lower energy and space costs
  • Consolidate licensing and training expenses
  • Average savings: $147,000 per 100 users yearly

3. Optimized IT Staff Efficiency

  • 42% increase in IT team productivity
  • Focus on strategic initiatives
  • Reduce routine maintenance burden
  • Access to specialized expertise

4. Minimal Upfront Investment

  • Convert capital expenses to operational costs
  • Eliminate large initial hardware purchases
  • Include software updates in service
  • Flexible payment options

5. Predictable Monthly Expenses

  • Fixed monthly service fees
  • Transparent pricing structure
  • Better budgeting capability
  • No surprise maintenance costs

6. Expert Support On-Demand

  • Immediate access to IT specialists
  • Faster problem resolution
  • Reduced downtime
  • 24/7 technical assistance

7. Scalable Solutions

  • Easily adjust services as needed
  • Support business growth
  • Quick deployment of new technologies
  • Flexible resource allocation

8. Improved Overall ROI

  • Average annual benefit: $229,500
  • Enhanced operational efficiency
  • Better resource utilization
  • Increased competitive advantage

Get a Personal Consultation.

Don’t let your IT become a  burden to your business.