Effective Date: March 9, 2026  |  Last Updated: March 9, 2026

At Network Lab, our business is built on keeping your systems running and your data secure. We treat your personal information with the same care we bring to protecting your network. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (networklab.nyc), use our services, or communicate with us.

1. Information We Collect

We collect only what we need to deliver reliable IT services and communicate effectively with you.

  • Contact information: Name, email address, phone number, business name, and mailing address — so we can reach you about your services and support requests
  • Service information: Details about your IT infrastructure, network configuration, and service requests — so we can diagnose issues and maintain your systems
  • Website usage data: Pages visited, time on site, browser type, and referring URLs (collected via Google Analytics) — so we can improve our website experience
  • Communication records: Emails, phone calls, and text messages exchanged with our team — so we can provide consistent, informed support

2. How We Use Your Information

We use your personal information to:

  • Provide, maintain, and improve our IT consulting and managed services
  • Respond to inquiries and service requests
  • Send appointment confirmations, service status updates, and support notifications via text message or email
  • Analyze website usage to improve our online presence
  • Comply with legal obligations

We will never use your information for purposes unrelated to the services we provide to you.

3. Text Messaging

By providing your phone number and consenting to receive texts, you agree to receive text messages from Network Lab at (732) 660-5565 regarding IT support updates, appointment confirmations, and service notifications.

  • Consent: Consent is not a condition of purchase. You choose whether to opt in.
  • Frequency: Message frequency varies based on your service activity.
  • Rates: Message and data rates may apply depending on your carrier plan.
  • Opt out: Reply STOP at any time to unsubscribe, or HELP for assistance.
  • Contact: You can also reach us at (732) 660-5565 or support@networklab.nyc.
  • Third parties: Mobile opt-in information is never shared with third parties.

Verbal Opt-In Script

When collecting consent by phone or in person, Network Lab staff will read the following script:

“May I have your phone number to send you text message updates about your IT service requests, appointment confirmations, and support notifications? Messages are sent from Network Lab at (732) 660-5565. Message and data rates may apply. Message frequency varies. You can reply STOP at any time to opt out, or HELP for assistance. Consent is not required to purchase our services. You can view our privacy policy and terms at https://networklab.nyc/privacy-policy/. Do you agree to receive text messages from Network Lab?”

The customer must provide an affirmative response (“yes”) before being opted in. The date, time, and method of consent are recorded in our system.

4. Data Sharing

Your trust matters to us. Here is how we handle sharing:

  • We do not sell, rent, or trade your personal information to third parties
  • We do not share your data with third parties for promotional or marketing purposes
  • We may share information with trusted service providers who assist in operating our business (e.g., cloud hosting, analytics), subject to confidentiality agreements
  • We may disclose information when required by law or to protect our rights

5. Data Security and Retention

As an IT security company, we hold ourselves to a high standard when it comes to protecting data. We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, or comply with legal obligations. When data is no longer needed, we securely delete or anonymize it.

6. Cookies and Analytics

Our website uses Google Analytics (via Google Tag Manager) to collect anonymized usage data. This helps us understand how visitors use our site and improve our services. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. Your Rights

You have control over your personal information. You may:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of text messages at any time by replying STOP
  • Opt out of marketing emails by clicking the unsubscribe link

To exercise any of these rights, contact us using the information below.

8. Children’s Privacy

Our services are designed for businesses and adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected data from a child under 13, we will promptly delete it.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. For significant changes, we will notify you via email or a prominent notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, we are here to help.

Network Lab Inc
Manalapan, NJ 07726
Phone: (732) 660-5565
Email: support@networklab.nyc
Website: www.networklab.nyc